TERMS & CONDITIONS

REFUND POLICY

We do not offer any refunds for any reason, or any exchange of products.

PROCESSING TIMES

Logos: Currently takes 3 to 5 business days to send a preview, We will them go back and forth until your fully satisfied. Up to 5 revisions are included any extra revisions will be charged a $10 fee. 

Websites: They can take up to 2 to 3 weeks normally but it can take longer depending on our back and forth communication. Unlimited Revisions.

We will communicate through text or email whatever is easier for us.

Custom Designs: Are determined by each order can be as quick as 3 days or as much as 2 weeks. It all depends on what you need and how big your custom order is. Make sure to contact us before custom purchase if you need a processing date. 

Social Media Management INFORMATION

Processing Times: Once payment is received we will take up to 7 business days to design your flyers. Once we send them to you ad we receive your approval we will then start posting on your Instagram. the day that we start posting will be your new payment due date every month until canceled. 

Cancelation: If you choose to end your monthly subscription, we require a 14 day notice before your due date. Your items will be posted as scheduled for the prior agreement. 

FAQ: You will receive the exact amount of designs paid for, any additional will require you to upgrade your package.

Posting: We will post from Monday through Friday from 11 to 7 est. The post will be posted based off of the time frame Instagram suggest from your insights. 

Passwords: You will be required to give us your password to Instagram for us to post on your account. We will only manage your postings, we will never check any of your messages. We will protect your privacy and will not give away any of your personal information ( such as your password, insights, etc.)

Follows and Likes: We do not guarantee follows or likes but we guarantee to make your overall insights go up ( amount of views per month, more website clicks, phone calls, etc. ) We also guarantee that your Instagram  page look amazing and professional .

Important: Please understand that nothing happens over night but if you stick with the subscription and be consistent you will see overall results.

Monthly Check In: When it's close to your due date we will contact you to go over your insights, we will provide you with your starting insights as well as the current insights to discuss about the improvements, as well as brainstorm strategies for the following month.

SHIPPING

Shipping is done through USPS, all packages come with 3 day shipping and $50 worth of insurance. If you feel you need more than $50 of insurance please contact us and additional insurance can bee added(additional fees will apply). There is also an option to pay for your package to have to be signed for by you in order for the package to be delivered.  Once the package has been received by USPS you will receive your tracking number and we are no longer responsible for it. Any lost or damage packages would go through USPS

 

WEBSITE SERVER ISSUES

We design all of our websites on either wix.com or shopify.com or any other hosting company. Please understand I am a website designer so if there is a issue with those hosting sites you must call there support number directly not me. Those types of issues are out of our control. I can help with website building and editing any other issues like loading, uploading. and any other back end issues we will not be able to help you with. 

WEBSITE INFORMATION

Hosting Fees : All websites require a monthly payment to either wix or shopify. Please keep that payment updated or they will shut your website down.

Domain Fees :  All domains require a yearly payment, please keep that updated as well or your hosting will remove the domain an it will no longer be attached.

PROVIDED INFORMATION

Checkout Information: Please make sure that all of your information that you fill out is accurate such as your number, email, and address. If this information is incorrect there will be no way of me contacting you.

Provided Images : Please make sure that when you provide images for your website or any designs that you own them or at least have the rights to the stock photos. If you don't I have stock photos that can be purchased. We are not responsible for any copyright issues and any lawsuits made against you if you provide images that you don't own the rights to. We're just here to design so its not our responsibility to check to find out if your images are legit or not.

Logo & Design Concepts: I am not responsible for any copyright issues or any lawsuits ,If you come up with a concept for a logo or a design and I bring it to life and it turns out to be another designers concept. I refuse all images of other designers work to prevent these issues. So If I'm not aware of the situation I am not responsible. 

RUSH FEE

Logos/Flyer Design/Any regular designs $25 

I will get the design done within 48 hours  If you need it in 24 hours the fee will be $50

Websites: $75 for basic and $150 for full website.

I will get your basic website done in 1 week and I will get your full done in 7 to 12 days this will change my normal weekends meaning I will work on my off days making your processing time much faster. if you need it done faster than that the fee will be $300 but you will need to make sure that you can give the information I need in a quick time frame. 

LATE POLICY

On Websites you have the option to pay in full or make two payments, The first deposit must be paid before the start of service the second payment must be made once the website is completed. We will have a discussion about your individual site after about a week to figure out when the second payment will be needed. This will depend on how long I estimate your completion and you have the right to tell me what payment date works best for you. If I've competed your website and we discuss a payment date and you don't make the payment, and you refuse to communicate with me you will be charged a $20 late fee per day. 

EDITING AFTER FINALIZATIONS

We are not responsible for any spelling or errors, All we take is your information given and we use copy and paste. You the client are responsible to make sure that you fully approve your design before finalizing it.

If any changes need to be made after we finalize your design there will be a editing fee

LOGOS & OTHER DESIGNS: $25

STORAGE INFORMATION

Due to the amount of orders that are processed every single day it's almost impossible to keep everyone's orders stored without the possibility of my computer reaching its storage capacity. I will no longer hold on to any files after 30 days. So its very important that you keep track of all of your files. I send all files to your email address that provided when you place your order so please make sure that your email address is accurate before completing your order. 

PRIVAVCY POLICY

Your privacy is important to us and we want to insure you that we protect all of your personal information. We will never disclose your personal information, All information is used for order purposes.